Erratum to: Uncovering ITIL claims: IT executives’ perception on benefits and Business-IT alignment
نویسندگان
چکیده
منابع مشابه
Erratum to: Uncovering ITIL claims: IT executives' perception on benefits and Business-IT alignment
Over 45% of companies are estimated to use IT Service Management (ITSM) frameworks, yet, these frameworks can be imitated and hence the competitive advantage gained from these will quickly become obsolete. Therefore, research on the benefits of ITSM must focus on both operational and strategic benefits. An international survey of 441 firms was conducted to examine the benefits that IT Infrastru...
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Business-IT alignment has been one of the top issues in IT managers‟ minds for years. Because of its potential to help an organization improve its Business-IT alignment, IT governance has grown in popularity over the last years. However, little research exists on the topic. An international survey of 113 firms using CobiT was conducted to examine the users‟ satisfaction, impact on Business-IT a...
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This paper presents first results of a study in which the perceptions of business and IT executives are compared regarding the maturity level of business and IT alignment and the business value of IT. The alignment of business and IT is investigated as alignment processes and structures. The business value of IT is examined with a multidimensional framework, which includes both the realized bus...
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Organizations have realized that in order to achieve competitive advantage, IT needs to be strategically aligned with business objectives. To achieve alignment leveraging, Information Technology Infrastructure Library (ITIL) is considered fundamental as a comprehensive approach to planning and managing IT actions within the organization, based on its business requirements. This survey reports o...
متن کاملCan ITIL contribute to IT/business alignment? An initial investigation
It has been known for some time that organizations are investing in IT to achieve competitive advantage as well as profit. They have realized that by only investing in IT applications they cannot attain sustainable competitive advantage [TaKr03]. However, to obtain that advantage they need to utilise IT functionality on a continuous basis [HeVe99]. In order to do so IT needs to align with busin...
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ژورنال
عنوان ژورنال: Information Systems and e-Business Management
سال: 2011
ISSN: 1617-9846,1617-9854
DOI: 10.1007/s10257-010-0163-z